Terms of Service
Important rules and guidelines for using our services, website, and educational programs.
Agreement to Terms
Welcome to Word of Truth Technical & Vocational Centre ("Institution," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website, educational programs, student portal, staff portal, and all related services (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.
Important: Please read these Terms carefully before using our Services. These Terms include important information about your rights and obligations, including mandatory arbitration and class action waiver provisions.
Table of Contents
1 Eligibility and Registration
Age Requirements
To register for our programs, you must:
- Be at least 16 years of age, or
- Have a parent or legal guardian complete the registration on your behalf if under 16
- Provide accurate and complete information during registration
- Meet the minimum academic qualifications for your chosen program
Registration Process
- 1 Submit a complete application with all required documents
- 2 Receive admission letter upon approval
- 3 Pay registration and initial fees
- 4 Create student portal account
- 5 Attend orientation and begin classes
Verification: We reserve the right to verify the information you provide and may request additional documentation. Providing false information may result in application rejection or expulsion.
2 Account Security
Your Responsibilities
Maintain Confidentiality
Keep your username and password confidential. Do not share your login credentials with anyone.
Secure Your Account
Use a strong password with at least 8 characters, including uppercase, lowercase, numbers, and symbols.
Report Unauthorized Access
Notify us immediately if you suspect unauthorized access to your account or any security breach.
Liability for Account Activity
You are responsible for all activities that occur under your account, including any unauthorized use.
3 Admission and Enrollment
Admission Process
Admission to our programs is competitive and selective. We consider:
- Academic qualifications and certificates
- Application completeness and accuracy
- Available space in the program
- Meeting program-specific requirements
- Interview performance (where applicable)
Enrollment Confirmation
Your enrollment is confirmed when you:
✓ Accept Admission Offer
Sign and return admission letter
✓ Pay Required Fees
Complete fee payment as specified
✓ Submit Documents
Provide all required certificates
✓ Attend Orientation
Participate in mandatory orientation
Important: Admission offers are valid for the specified intake only. Failure to enroll by the deadline will result in cancellation of your admission. We do not guarantee re-admission in future intakes.
4 Fees and Payment Terms
Fee Structure
All students are required to pay the following fees:
- • Registration Fee: One-time non-refundable fee (payable at admission)
- • Tuition Fees: Per term/semester as specified in fee structure
- • Examination Fees: KNEC/CDACC assessment fees (where applicable)
- • Activity Fees: Student activities, sports, and events
- • Material Fees: Training materials and equipment (program-specific)
Payment Terms
Payment Deadlines
Fees must be paid by the deadlines specified in your fee invoice. Late payment may result in penalties or suspension of services.
Payment Methods
We accept M-PESA, bank transfers, and cash payments. All payments must include your student ID for proper allocation.
Payment Plans
Installment payment plans are available upon request. Contact the finance office to arrange a payment schedule.
Refund Policy
- • Registration fees are non-refundable under any circumstances
- • Tuition refunds are prorated based on withdrawal date (before 25% of term = 75% refund; before 50% = 50% refund; after 50% = no refund)
- • Examination fees are non-refundable once submitted to KNEC/CDACC
- • Refund requests must be submitted in writing within 30 days
- • Processing takes 30-60 business days
5 Academic Standards and Expectations
Attendance Requirements
Minimum Attendance: 80% of scheduled classes
- • Attendance is monitored electronically via student portal check-in
- • Students below 75% attendance will receive a warning
- • Students below 70% attendance may be barred from examinations
- • Repeated absences without valid reasons may result in dismissal
Academic Performance
Competent Performance
- • Meet all competency requirements
- • Submit assignments on time
- • Pass practical assessments
- • Complete portfolio evidence
Not Yet Competent (NYC)
- • Opportunity for reassessment
- • Remedial training provided
- • Maximum 3 reassessment attempts
- • May need to repeat module
Certification Requirements
To receive your TVET certificate, you must:
- Complete all required modules and competencies
- Achieve "Competent" status in all assessments
- Complete industrial attachment (where applicable)
- Clear all fee balances
- Pass KNEC national examinations (for national certificate programs)
- Return all borrowed materials and equipment
6 Code of Conduct
All students, staff, and visitors must adhere to our code of conduct:
Expected Behavior
Respect and Integrity
Treat everyone with dignity and respect
Professional Conduct
Maintain professional demeanor at all times
Academic Honesty
No plagiarism, cheating, or falsification
Property Respect
Care for institution property and equipment
Prohibited Conduct
The following behaviors are strictly prohibited:
- • Violence, threats, harassment, or discrimination of any kind
- • Possession or use of drugs, alcohol, or weapons on campus
- • Theft, vandalism, or destruction of property
- • Academic dishonesty (plagiarism, cheating, falsification)
- • Unauthorized access to systems or confidential information
- • Disruption of classes or institutional activities
- • Inappropriate dress or conduct contrary to institutional values
Disciplinary Action: Violations may result in warnings, suspension, or expulsion depending on severity. Serious offenses will be reported to law enforcement.
7 Intellectual Property Rights
Our Content
All content on our website and learning materials, including text, graphics, logos, images, videos, and software, is the property of Word of Truth Technical & Vocational Centre or its licensors and is protected by copyright, trademark, and other intellectual property laws.
Your Use Rights
✓ You may: Access and use materials for personal educational purposes
✓ You may: Print or download content for classroom use
✗ You may not: Reproduce, distribute, or sell our materials
✗ You may not: Remove copyright notices or trademarks
✗ You may not: Use our name or logo without written permission
Student Work
You retain ownership of original work you create. However, you grant us a non-exclusive license to:
- Display your work in portfolios and promotional materials (with attribution)
- Use your work as examples for future students
- Share your success stories and testimonials
8 Website Use and Restrictions
Acceptable Use
When using our website and online services, you agree to:
- Use services only for lawful purposes
- Provide accurate and current information
- Maintain the security of your account
- Respect the rights and privacy of others
- Comply with all applicable laws and regulations
Prohibited Activities
You must not:
9 Disclaimers and Warranties
Please read this section carefully
OUR SERVICES AND WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
- • IMPLIED WARRANTIES OF MERCHANTABILITY
- • FITNESS FOR A PARTICULAR PURPOSE
- • NON-INFRINGEMENT
- • ACCURACY, RELIABILITY, OR COMPLETENESS OF CONTENT
- • UNINTERRUPTED OR ERROR-FREE OPERATION
We do not guarantee that:
- Our services will meet your specific requirements
- The website will be available at all times
- Errors or defects will be corrected
- The services are free from viruses or other harmful components
- Completion of our programs guarantees employment
10 Limitation of Liability
Important legal information
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WORD OF TRUTH TECHNICAL & VOCATIONAL CENTRE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR:
- • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
- • LOSS OF PROFITS, REVENUE, DATA, OR USE
- • LOSS OF OR DAMAGE TO PROPERTY
- • PERSONAL INJURY OR EMOTIONAL DISTRESS
- • CLAIMS OF THIRD PARTIES
WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Maximum Liability: In no event shall our total liability to you exceed the amount of fees you paid to us in the six (6) months prior to the event giving rise to the liability.
11 Termination
By You
You may terminate your enrollment by submitting a written withdrawal notice to the Registrar's Office. Refunds, if any, will be processed according to our refund policy (Section 4).
By Us
We may suspend or terminate your access to our services immediately, without notice, if you:
- Violate these Terms of Service
- Fail to pay required fees
- Engage in prohibited conduct
- Provide false or misleading information
- Fail to meet academic or attendance requirements
Effect of Termination
Upon termination:
- • Your access to services will be revoked
- • Outstanding fees remain due and payable
- • You must return all borrowed materials
- • Sections that survive termination remain in effect (IP rights, disclaimers, liability limitations)
12 Governing Law and Dispute Resolution
Applicable Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of Kenya, without regard to its conflict of law provisions.
Dispute Resolution
Step 1: Informal Resolution
Contact us first to resolve disputes informally through good faith negotiation.
Step 2: Mediation
If informal resolution fails, disputes will be submitted to mediation.
Step 3: Arbitration or Court
Unresolved disputes may be submitted to arbitration or to the courts of Nairobi, Kenya.
13 Changes to These Terms
We reserve the right to modify these Terms at any time. When we make changes:
- We will update the "Effective Date" at the top of this page
- We will notify you via email or website announcement for material changes
- Changes become effective immediately upon posting
- Your continued use constitutes acceptance of the modified Terms
Your Responsibility: Please review these Terms periodically. If you do not agree to modified Terms, you must discontinue use of our Services.
14 Contact Information
If you have questions or concerns about these Terms of Service, please contact us:
Institutional Contact
Address
Muthaiga; opp Ngeya Pri Sch, Maai Mahiu
P.O. Box 16992-00620
Phone
0705379234
wordoftruthcrtc@gmail.com
Legal Department
For legal inquiries regarding these Terms:
Email: legal@wordoftruthcentre.co.ke
Subject Line: "Terms of Service Inquiry"
Response Time: Within 5-7 business days
Acknowledgement
BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.